Commercial & Industrial expertise
that drives asset value
6200
sites visited over last year
1.3GW
under management
150
C&I Technicians
Trusted by Asset Owners around the World
NovaSource supports any brand of major equipment
Service Offerings Through Project Lifecycle
Commissioning
Acceptance Testing
Mechanical and Electrical Testing
Site Inspection
System Start up
As-Built Verification
Regular Operations
Remote Monitoring
Preventive Maintenance
Troubleshooting and Diagnostics
Corrective Maintenance
Module Cleaning
Vegetation Management
BESS
Aerial Inspections
Special Projects
Full System Repowering
Portfolio Component Upgrades
SCADA Upgrades
Restoration After Force Majeure Events
Spare Parts & Inventory Management
Decommissioning
System Decommissioning
Component Recycling
Remote Monitoring
NovaSource Command Center
The NovaSource Command Center provides your assets with 24/7/365 monitoring, rapid issue detection, compliance, and cyber security.
1500+
Sites
1.6+
GWdc
23k+
Inverters
Hierarchy of Command Center Priorities
1. 24/7 Asset Monitoring Coverage
- Ground Current
- Breaker
- Inverter
- Meter
- Met Sensor
- Data Acquisition System
- Trackers
- Servers and Networks
2. Alarm Management and Issue Detection
- System Generated Alarm Management
- Trending Analysis
3. Issue Tracking and Escalation
- Ticket Management
- Ticket Generation
- Ticket Escalation
- Ticket Closure
- Ticket Tracking
- Event Exclusion
4. Remote Troubleshooting and Resolution
- Sensor Calibration (Pyranometer and Anemometer)
- Data Logger Program Reset
- Modem Reset
- Ion Meter Configuration (CDAS, PVS2)
- Tracker Controller Reboot
- N3uron Module Reset
- Ilon Reboot
5. Support Task
- 24/7 512 677 674 Hotline Support
- Data Validation
- Sites On-boarding
- Monitoring Platform Admin
- Alarm Rationalization & Refinement
Remote Monitoring and Operations
High Level Process Flow
Asset Monitoring
- Dashboard Monitoring (Tool/PI Based)
- Manual Scanning and Data Analysis
Issue Detection & Validation
- Alarm Acknowledgment
- Alarm Prioritization
- Alarm Validation
- Documentation/Ticket Creation (EL or SR)
Resolution & Escalation
- Remote/First Issue Resolution
- Engineering/Field Escalation
NovaSource Communication Difference
Onesource Partner Portal
Company Access
- OneSource Owner’s Portal – 24/7 access to everything you need to know about your fleet performance yesterday, today, and tomorrow
- 24/7 Support Line
- Dedicated Account Manager
Regularly scheduled touch-points
- Monthly: meeting reviewing KPIs and portfolio strategy, reviewing and updating on open PM/CM work and scheduled site visits
Maintenance
Our core maintenance services are tailored to help clients get the best performance from renewables investments over the long haul.
NovaSource deploys a unique set of strategies for the range of system types
Ground
Rooftop
Carport
Preventative Maintenance
Our Preventative maintenance checklist verifies the health of your entire system through:
Corrective Maintenance
Our robust team of experienced electrical engineers and solar technicians are fully trained and certified to analyze, test, repair and replace every component of your solar electric facility. Through years of experience in the electrical and solar industries, we have developed the most comprehensive and cost effective solar O&M protocol in the industry today.
Steps of Corrective Action
Identity
Issue has been flagged by NovaSource monitoring or on-site evaluation.
Repair
Plan of action is determined and accepted by the system owner (if applicable).
Document
Repair is enacted and documented for future reference.
Warrant
Repair is fully warranted by NovaSource
Aerial Imaging
Market Leader & Largest Global Provider of PV Services
Heliolytics is the North American market leader and largest global provider of fully-integrated lifecycle photovoltaic (PV) services.
100+ GW
Aerial inspections performed globally
That’s more than our top competitors combined.
8,500+
Individual sites inspected globally
$62M+
Average recoverable energy loss detected per year
Supply Chain Solutions
NovaSource offers this differentiated service and continues to invest and build an industry- leading supply chain function to help drive this methodology throughout the market.
Management
Quarterly cycle counts at sites and with consigned inventory
Dedicated warehouse pallet space
Tracking
Implementing NSPS part numbers across the fleet. Each Work Order will consume out parts so we can track consumption data.
Evaluation
Evaluation of fleet assets and spare part recommendations
Replenishment
Replenishment with minimum on hand and reorder points
Communication
Communication with customers, suppliers and technicians
Service Agreement Options
We provide the C&I partners with tiered service categories that are designed to meet the unique needs of the industry: